Right to Cancel
You have the right to cancel the purchase of your product(s) within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day you acquire, or a third party other than the carrier and indicated by you, acquires physical posession of the last good.
To excercise the right to cancel, you must inform us of your decision to return your product(s) by a clear statement (e.g. a letter sent by post, our Contact Form or e-mail). We will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by email) without delay. You may use the attached Model Cancellation Form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your excercise of the right to cancel before the cancellation period has expired.
Effect of Cancellation
In case of cancellation, we will reimburse to you for the product(s) you have returned, or the full order including the cost of delivery. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressedly agreed otherwise; in any case, you will not incur in any fees as a result of the reimbursement.
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will not reimburse products that have been already used or where the seal has been broken. We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you, in good order, any goods supplied.
You will have to bear the direct cost of returning the goods.
You shall send back the goods or hand them over to us, without undue delay and in any event, no later than 14 days from the day on which you communicate your cancellation to us. The deadline is met if you send back the goods before the period of 14 days has expired.
Remember, you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature or characteristic of the goods, without breaking any seal.
Please, pack products carefully when returning them to avoid damage while in transit.
Certain goods are exempt from the right to cancel. These include:
a) Bespoke or personalised goods.
b) Goods that are supplied in sealed packaging for health or hygiene reasons, where the seal has been broken after their delivery.
Model Cancellation Form
Office 79,44-46 Morningside Road
EH10 4BF - Edinburgh - United Kingdom
T: +44 (0) 7783 956 405
I hereby give notice that I cancel my contract of sale of the following good(s):
- List of Producs to Return: ...........
- Order Nº Received on: / /
- Name of consumer:
- Address and telephone number of consumer:
- Signature of consumer (only if this form is notified on paper)